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Optimize time and gain recurring revenue

Capture Remote Monitoring from an ADI meets an important and growing need for security dealers by allowing you to:

  • Diagnose, re-boot, and fix without going on-site
  • Significantly improve the efficiency of site visits
  • Strengthen your relationships with your customers, positioning you as the point person for client devices and networks

This service is designed to increase efficiency and is suited for integrators who are servicing or maintaining integrated security, AV systems, and smart home systems — or for those dealers who are looking to add a servicing component to their offering. With Capture Remote Monitoring you can easily offer service contracts to end users.

Benefits of our solution

Whether you are a commercial integrator, a residential installer, an IT expert or a security professional, Capture Remote Monitoring at ADI can help you run your business more efficiently and even expand it.

Capture Remote Network Monitoring enables integrators to increase productivity and troubleshoot network-based systems and devices remotely and more effectively. Security integrators can update devices such as IP camera and NVR firmware remotely, monitor device status, and receive alerts for critical devices. Capture brings security and awareness to integrators, ensuring that their installs are secure and reliable —one-step ahead of their customer with proactive network monitoring and management.

Specifically, our remote monitoring solution allows you to:

Provide proactive monitoring and support

Give your customers peace of mind that you'll be ready to address issues.

Network Applications

Our network management service works for a variety of industries, including healthcare, retail, hospitality and facility management, offering:

  • The ability to instantly and remotely access devices
  • An easy-to-use dashboard offering visibility into network diagnostics
  • Improved network security for your customers
  • Automated network monitoring and management in real time
  • The ability to integrate with thousands of hardware and software applications

Solution Applications

Our solution works across categories such as video surveillance, Pro AV, intrusion, data communications and networking, communications and smart home to provide:

  • ONVIF camera support, allowing for visible snapshots and video to ensure camera functionality
  • Remote firmware upgrades to keep systems up to date without truck rolls
  • Remote configuration of systems to ensure proper functionality
  • Remote power cycle of systems to resolve poor states

Optimize time and gain recurring revenue

Stop spending so much time on fixing minor networking issues

If you're like many installers and integrators, you may be working reactively when it comes to troubleshooting and addressing the performance of network devices. When you send technicians to onsite visits with little information about what could be wrong, they could be wasting time by having to handle minor issues instead of focusing on troubleshooting bigger, more complex problems. Let Capture Remote Monitoring help you optimize both yours and your technicians' valuable time.

With Capture Remote Monitoring, a service provided by ADI, you can be sure of the status of any device on a network in real time, ensuring that mission critical network devices run smoothly even after the initial installation. Our remote monitoring service gives you an instant view of whether devices are online, offline or somewhere in between — all without having to visit the job site. When you need to be in the field, you'll know which devices on the network are having a problem before you go, so you can be more productive and fix the problem quickly and efficiently.

This means you'll save time and money — and customers will appreciate the improved service and support that our network management tools provide. In many cases, you'll be able to alleviate network performance issues before the customer even knows something is wrong. By expanding your service offering with a set of robust remote network monitoring tools, you also have an opportunity to start and maintain a recurring revenue stream.

Intuitive dashboard always available at any time

Discovers an unlimited number of devices on a single network

Provides scheduled and real-time network performance testing

Sends you alerts based on devices you identify as critical

Monitor new or unauthorized devices joining your network

How it works

For only $239 you will receive the Capture Remote Monitoring device and 12 months of remote monitoring service. Capture Remote Monitoring will identify any device with an IP address on a network and alert you if a device or the entire network has an issue that requires attention. After activating your license, you'll be able to monitor devices remotely along with access to a dedicated support team. The cost of the service is $119 per year afterwards.

View webinar

Get a deeper look at Capture Remote Monitoring before you commit. Sign up for access to a recorded webinar about how our remote monitoring service works.

View Replay

Additional device support

Looking for other ways to reduce costs and save time? Let us handle programming for your products. ADI's Device Programming service helps you avoid out-of-box failures and reduce labor costs.

Learn More

Contact Us

If you have any questions about product features, pricing, installation or labor resources, fill out this form to get help from our knowledgeable staff.