Coverage Begins Upon Delivery
Coverage begins upon delivery date or installation of covered products
Offer an all-in-one protection plan for their peace of mind
The ADI All-in-One Protection Plan, powered by Guardsman, enables you to sell a single plan that covers the mechanical or electrical breakdown of all main components within a project. By purchasing a three- or five-year protection plan, your customers are ensured peace of mind, enhancing their overall experience. This provides you an additional revenue stream and minimizes service-related complications, bolstering customer satisfaction and loyalty.
All-in-One Plan Components
All main components of your residential or commercial project are covered under one protection plan*
View a full list of components covered by the ADI All-in-One Protection Plan
- Commercial audio
- Commercial displays
- Commercial video conferencing
- Commercial video signal distribution
- Pro projectors and mounts
Pro Audio and Video
- Alarm control panels and keypads
- Alarm contacts
- Sirens and strobes
- Shock and sound sensors
- Motion and perimeter sensors
Intrusion
- IP and analog cameras
- Networking devices
- Recording devices
- Video accessories
- Video surveillance monitors
Video Surveillance
- Smart dimmers and light switches
- Smart doorbells
- Smart hubs and keypads
- Smart locks and sensors
- Smart thermostats
Smart Home
- Access barriers and crowd control
- Control panels
- Egress devices
- Keypads and readers
- Locking devices
Access Control
- Business communications
- Emergency communications
- Intercoms and telephone entry
- Nurse call systems
Communications
- Residential audio
- Residential projectors and display accessories
- Residential video signal distribution
Residential AV
- Computers and accessories
- Cellular signal boosters
- Network hubs, routers and switches
- Test equipment
- Wireless access points
Data Communications and Networking
*The ADI All-in-One Protection Plan, powered by Guardsman, covers the mechanical and electrical components central to your project. This includes components such as TVs and displays, audio equipment, cameras, control panels, networking switches and routers, sensors and smart home components. The plan does not cover wire and cable or power components such as batteries and PoE switches.
What You Need to Know
No Deductible or Service Fee
Once plan is purchased, customer does not have to worry about any additional costs
Parts, Labor and Shipping are Covered
100% of parts, labor and shipping costs are covered for eligible claims, with no deductible or service fee
Nationwide Support Included
Our nationwide service network supports repair and replacement, reinstallation and device reprogramming
Submitting a Claim is Easy for the Customer
Your customers can easily submit a claim at myprotectionplan360.com
Three- or Five-Year Plans are Available
Customers can purchase three- or five-year protection plans to extend coverage
Coverage for a defined failure does not become effective until the manufacturer's warranty has expired. Upon expiration of the manufacturer's warranty, coverage for a defined failure becomes effective and continues for the remainder of the term purchased. Failures due to power surge are covered from day one.
On-Demand Webinar: Increase Profitability
Learn proven strategies for selling and pricing our protection plans.
How to Sell a Protection Plan
To effectively sell an ADI All-In-One Protection Plan to your customers, we recommend including it as a standard line item within a project or singular product purchase for your customers to either accept or decline. Here are some of the key benefits to highlight:
Provides coverage beyond the manufacturer warranty
Ensures quick resolution of issues, reducing downtime
Provides peace of mind
Support Videos
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How to Price Your Customer's Protection Plan
Before giving your customer a protection plan quote, please view the pricing matrix to see the price of the appropriate plan, which is based on the purchase price of the project pre-tax (all components, wiring and installation costs).
Sign InHow to Register the Product and Purchase a Protection Plan
Have your customer's information ready
Note your customer's first and last name, address, phone number and email address.
Access the registration portal
Go to the ADI Guardsman portal to register the product.
Register Protection PlanFollow the steps in the order entry portal
Follow the instructions at the ADI Guardsman portal to register the product.
Upload your project invoice
Upload your project invoice to the ADI Guardsman portal.
FAQs
Customer Benefits and Coverage
What are the key benefits for my customers?
ADI All-in-One Protection Plans are designed to supplement the covered product's manufacturer's warranty - providing additional benefits and extended coverage durations.
How does the ADI All-in-One Protection Plan compare to similar plans from other providers in terms of coverage and cost?
The ADI All-in-One Protection Plan offers industry leading coverage, terms and conditions and pricing. It provides a singles plan which covers all main components within a project.
When does coverage under the All-in-One Protection Plan begin on my project?
This is a Date of Purchase Plan, so coverage will begin upon delivery and installation of your project. The ADI Protection Plan will immediately cover any issues a manufacturer's warranty won't cover, as well as extend the coverage of your project past the expiration of a manufacturer's warranty.
What brands and models are eligible for the ADI All-in-One Protection Plan?
All brands and models sold by ADI that are mechanical and/or electrical in nature and have a manufacturer warranty of at least 90 days are eligible for the protection plan. See our full list of eligible components for details.
Are there any exclusions or limitations in the coverage that we should be aware of?
Accidents, intentional damage, loss and theft are examples of exclusions. Please refer to the terms and conditions under “what is not covered” in the portal for a complete list.
Is there a difference in coverage between residential and commercial plans?
The coverage is identical, but there are separate rates for residential and commercial products.
Pricing Structure
How does the pricing structure work for All-In-One Protection Plans based on the final sale price of the project to the customer?
Please refer to the ADI Integrator All-in-One Rate Card for tiered pricing.
What is the typical margin or profit integrators can expect when reselling these protection plans to their customers?
Integrators will receive approximately 20% margin on the protection plan retail price.
Purchase and Activation
What is the process for purchasing and activating a protection plan for a product sold through ADI?
After selling the plan to the customer, the integrator is responsible for registering the product and paying for the protection plan on the Guardsman/ADI registration portal.
Can the protection plans be customized to fit different types of projects or protection validity periods?
Residential and commercial plans are available for three- or five-year terms, based on the price of the project.
Can customers upgrade their protection plan coverage after the initial purchase?
After the plan is registered, no upgrades or changes to the term are allowed.
Customer Communication
How will my customers be informed about their protection plan details and coverage once they purchase it?
Guardsman will send the customer an email with a link advising them how to view the plan and file a claim.
What documentation or information do we need to provide to our customers when they purchase a protection plan?
After registering the project, Guardsman will send the customer an email with a link advising them how to view their plan and file a claim. The integrator does not need to provide any documentation to the customer. Point of sale of marketing brochures with coverage highlights and plan information are also available to share with the customer during the sales process.
Is there a minimum or maximum term length for the protection plans that can be offered to customers?
All plans are available in three- or five-year terms.
Management and Claims
How do I track and manage the protection plans that I've sold to my customers?
All protection plan sales history is available on the Guardsman/ADI portal located at https://adiglobal.guardsman.prosuro.com/.
What is the expected response time for a claim to be resolved?
Once a claim is submitted, Guardsman's response would be immediate. Then, Guardsman will schedule a tech visit with the customer as soon as the customer has availability. The goal is to complete the repair/replacement within seven business days. Potential reasons for delays could include parts on back order, customer availability and location.
What steps should we take if a customer encounters issues with their protection plan or claim process?
The integrator or customer can contact Guardsman at 800.253.3957 with any questions or concerns regarding the protection plan or claims process.
If a product has been discontinued, how will a claim for a replacement be managed?
If a product is discontinued and no longer available, the ADI Protection Plan will replace with a product valued at an equal price point.
Will the ADI All-in-One Protection Plan cover physical damage or anything that is not covered by the manufacturer?
The protection plan will cover all mechanical and electrical breakdowns, including screens, remotes, speakers, parts, labor, power surges, etc., with the offered plan. If your product is not working correctly, it is covered in a claim. Guardsman does not cover accidental damage.
Support for Integrators
What kind of support does Guardsman offer to integrators in terms of customer service and claim handling?
After the customer files a claim, Guardsman will utilize the selling integrator for any service needed to make repairs. The integrator will be paid a set rate depending on the service needed. If the integrator is not available or does not want to service the claim, Guardsman will dispatch a servicer from our own network.
Are there any trainings or resources available to help my sales team effectively market and sell these protection plans?
Watch our on-demand webinar to discover proven strategies for selling and pricing ADI protection plans. Learn practical business tactics and advances sales techniques to clearly demonstrate the value of this industry-leading coverage and increase your revenue.
Transfer and Renewal
Can customers transfer their protection plans if they sell or give away their product?
The protection plan is non-transferable.
How does Guardsman handle protection plan renewals or extensions after the initial coverage period?
The plan is not renewable.
Legal and Returns
How does Guardsman handle returns or cancellations of the protection plans if a customer changes their mind?
The protection plan can be cancelled at any time by the integrator by going to the Guardsman/ADI portal, selecting the customer and selecting the cancel/refund button. The plan refund will be prorated based on the amount of time the plan was used.
Are there any specific legal or regulatory requirements to be aware of when selling these plans?
Please refer to the terms and conditions in the Guardsman/ADI portal for any applicable state regulations.
Need Support?
Contact us at ADIServices@adiglobal.com or call 631.692.1586 with any questions you have.