See our flexible policy and how to start the return process
We accept returns for credit on the customer’s account on new, unopened products within 30 days of purchase. Products must be in their original package and in new condition.
Items may also be returned for repair. Terms and conditions vary depending on the manufacturer’s warranty.
Items that are defective out of the box will be exchanged for a new product at no charge or be returned for credit according to the manufacturer’s policy. If the manufacturer determines that the product is not initially defective, not new, or that its inability to function properly is a result of user damage or abuse, the customer is responsible for charges associated with its replacement.
When you begin a return, you will need to select the reason for return: credit – new, credit – defective, exchange – defective, or repair. An ADI representative will be in touch if we cannot accommodate your return request.
Unfortunately, we cannot accommodate returns after 30 days from the date of purchase unless otherwise noted by your sales representative.
Returns of special ordered items are subject to the vendor’s return policy; some may have a restocking fee and some may be non-returnable. Contact your sales representative for vendor return authorization on special ordered items.
Customers may return items to a local branch for free. If you cannot visit a local branch to make a return, you can ship your return to us by paying your own shipping charges or by using our return function online for a flat return shipping fee.
ADI offers an easy way to initiate the return process on the ADI website through My Account for U.S. customers who have access to account order history.
From My Account, go to Order History to select a past order.
Click on the Return Products button, and choose the item(s) you wish to return.
Select the reason for return (credit – new, credit – defective, exchange – defective or repair), and fill out the brief form.
A UPS label will be emailed to you for a flat fee of $10 for the first 60-pound carton (and $5 for each additional carton). This fee will be billed separately on your account.
Print out the shipping label and attach it to your carton, then drop it off at your local UPS location.
Yes, if you utilize the online return process, we will provide a UPS shipping label. There is a flat fee of $10 for the first 60-pound carton that you return and $5 for each additional carton. The fee will be billed to your account separately.
To get started, log into My Account on the ADI website, go to a past order, click on the Return Products button, choose the item(s) you wish to return, select the reason for return and fill out the brief form. You will receive a UPS shipping label by email to print.
Upon submitting a return online, you will receive an email notification with a link to your UPS label for return shipping. To check the status of your returns, go to My Account > Return History.
Customers who have purchasing capabilities with ADI can see their returns by going to My Account > Return History. Once a return has been received and processed in our system, your return will be marked as accepted or rejected.
We recommend creating a web account for hassle-free ordering and returns. Otherwise, you will need to fill out a repair/credit form and include it in the package when you ship it back to us at your own expense.
Yes, return for credit or repair on products purchased online can be done at your local branch. Find a branch near you.
Returns to a local branch are always free. However, there may be a charge if the item needs to be repaired. If you cannot visit a local branch to make a return, you can ship your return to us by paying your own shipping charges or by using our return function online for a flat return shipping fee.
If you do not have a web account, or you want to arrange your own shipping, you may ship items for return at your expense. You will need to fill out a repair/credit form and include it in the package when you ship it back to us.
Ship your returns to:
ADI National Return Center 3908 Produce Road, Door 3 Louisville, KY 40218
For new, unused items, ADI will issue a credit for a return. Please allow for three business days for the credit to appear on your account after we receive and inspect your return.
If your item is still under warranty, it may be repaired at no cost to you. Outside of the warranty, repair charges vary by item and vendor. To understand your options, please speak with a local branch representative, or log into My Account to begin the return process by clicking the Return Products button on a past order. If you do not have a web account, fill out a repair/credit form.
Please note that if you return an item for repair, you are also responsible for any shipping charges incurred by ADI, including the shipping cost to and from the manufacturer. This cost will be added to your invoice.
If you have returned an item for repair, please allow around six weeks for repair, not including shipping time. We work directly with our supplier partners to repair products, so turnaround times vary.