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ADI Business System Upgrade - What You Need to Know
From 8 p.m. ET on Friday, May 23 through the early morning of Tuesday, May 27, ADI will be upgrading its business systems.
This move to a more modern platform will give us new tools and capabilities to better support you as we grow. Ultimately, these enhancements will help deliver a more seamless and improved customer experience.
During this time, online orders can still be placed but some functionality will not be available on our U.S. website, including:
- Converting quotes to orders
- Processing of returns
- Making credit card and invoice payments
- Viewing order history
- Accessing price lists
As a result of these upcoming changes, we highly encourage you to address any immediate business needs, including placing orders, before 8 p.m. ET on Friday, May 23.
Other Key Changes Starting May 27
- You will receive a new customer ID
- All of your account history will transfer*
- Existing orders will be processed as usual
- Some account documents will look different
* Please note that your order and invoice history will only be visible going back to May 2024. Any prior orders and invoices will be deleted from your account. You may want to export your order and invoice history if you need data prior to May 2024.
Amended Return Policy: Now through May 27
There will be a delay in any warranty returns for credit, exchange or repair now through May 27. However, returns for new, unopened and resaleable products will be able to be processed as normal during this time.
ADI Pro Rewards Members
Any pending points you have or new points you earn will be temporarily unavailable until we transition to the new system in late May.
During this time, you can still:
- Redeem existing points
- View the rewards catalog
- Track sales and progress to your quarterly goal
Starting May 27:
- You will receive a new rewards account
- Your current points and goals will transfer
- You won't be able to see past redemption information
Once the transition to the new system is complete:
- Existing points will be carried over
- Points balances will be adjusted to reflect progress toward your current goal
- Your purchases and earned points will be tracked and updated daily as they are now