Professional Services Terms and Conditions

• Overview

  These Terms and Conditions govern the use of Professional Services (“Services”). By purchasing or utilizing these Services, the integrator agrees to the terms outlined in this document.

• Scope of Responsibility

  ADI is not responsible for the successful completion of the project. Successful completion of the project is the sole responsibility of the integrator. ADI Professional Services is a supplemental service designed to assist the integrator with the design and software programming of the equipment, but it remains the integrator's responsibility to deliver a properly functioning system to the end user and manage the end user's expectations.

  ADI does not interact with the end user. The end user relationship is the sole responsibility of the integrator.

  Professional Services is NOT an equipment integration service. ADI does not provide physical integration of hardware devices or install any physical products.

  ADI is only responsible for delivering the scope of the SKUs as defined by the system line drawings and Bill of Materials (BOM) line items and notes.

• Service Structure and Hours

  Professional Services SKUs represent hours of work performed by the Systems Design Engineer (SDE). These hours are pre-purchased by the integrator, and the number of hours is tracked by the SDE using a time tracking tool. The original estimated hours are estimates based on what was known during the design phase. Additional hours may be needed and must be purchased by the integrator to continue the service and/or complete the project.

  Professional Services hours are purchased for the specific project design and do not carry over to other projects. Any unused hours cannot be applied to other projects.

• Time Tracking

  Professional Services time tracking is tracked by the SDE in the system BOM spreadsheet tab. Time is tracked with a start time, end time, date, and associated SKU. Each entry has a 30-minute (0.5 hour) minimum. Each entry is rounded up or down in 0.5-hour intervals: 0-14 minutes is rounded down; 15-29 minutes is rounded up to 30 minutes.

• Project Completion and Future Work

  Upon project completion, the integrator is required to notify the Professional Services SDE that the project is complete. Any programming changes in the future will require additional programming hours to be purchased. The source control code will be loaded onto the control system processor so that the integrator has access to it and can modify as needed.

• Integrator's Responsibility

  It is the integrator's responsibility to manage the jobsite and complete physical equipment installation before loading and testing the control code. The integrator is responsible for loading the code into the system equipment and troubleshooting the physical connections of the devices to make the system functional. If the system equipment is not 100% installed and connected per the System Line Drawings, additional hours may be required to perform the programming and will result in additional hours needing to be purchased to complete the project.

• Additional Hours and Project Closure

  If the original number of hours that were designed into the project are not adequate to complete the project, the integrator must purchase additional hours to continue the service. If the integrator elects not to do this, then the project files will be sent to the integrator and the project will be closed, allowing the integrator to complete the project programming on their own.

• Eligibility

  This service is only available for ADI U.S. customers.

• Acceptance of Terms

  By purchasing or using Professional Services, the integrator acknowledges and agrees to these Terms and Conditions in full.