ADI Protection Plan

Activate Display or TV
Coverage for Your Customer

Offer an extended warranty for their peace of mind

The ADI Global Protection Plan, powered by Guardsman®, offers coverage for the mechanical or electrical breakdown of residential TVs and commercial displays. By purchasing a two- or three-year protection plan, your customers can extend coverage beyond the manufacturer's warranty, ensuring peace of mind and enhancing their overall experience. This not only allows you to generate additional revenue but also minimizes service-related complications, ultimately bolstering customer satisfaction and loyalty.

What You Need to Know How to Sell a Protection Plan How to Register the Product and Purchase Shop Eligible Displays FAQs

What You Need to Know

Coverage Begins Upon Delivery

Coverage begins upon delivery date or installation of covered products

Mechanical or Electrical Malfunction is Covered

Mechanical or electrical malfunction is covered, including the screen, remote or speaker failure

Parts, Labor and Shipping are Covered

100% of parts, labor and shipping costs are covered for eligible claims

Nationwide Support Included

Nationwide service network is offered

Submitting a Claim is Easy for the Customer

Your customers can easily submit a claim at myprotectionplan360.com

Two or Three Year Plans are Available

Customers can purchase two- or three-year protection plans to extend coverage

How to Sell a Protection Plan

To effectively sell an ADI Global Protection Plan to your customers, we recommend including it as a standard item with the sale of any residential or commercial display. Include the plan in your bid as an optional add-on for your customers to either accept or decline. Here are some of the key benefits to highlight:

Covers repair costs

Covers unexpected repair costs for a low upfront price

Provides extra coverage

Provides coverage beyond the manufacturer warranty, extending the life of their purchase

Reduces downtime

Ensures a quick resolution of issues, reducing downtime

Provides peace of mind

Provides peace of mind for the warranty period

How to Price Your Customer's Protection Plan

Before giving your customer a protection plan quote, please visit the pricing matrix to view the price of the plan for the customer, which is based on the purchase price of the TV/display.

How to Register the Product and Purchase a Protection Plan

Locate Model and Serial Number

Note the make, model and serial number of the TV/display purchased.

Have Your Customer's Information Ready

Note your customer's first and last name, address, phone number and email address.

Go to the Order Entry Portal

Provides coverage beyond the manufacturer warranty, extending the life of their purchase. Register Protection Plan

Follow the Steps in the Portal

Follow the instructions at the ADI Guardsman portal to register the product.

Shop Eligible Products

Commercial Displays

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Residential TVs

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FAQs

Customer Benefits and Coverage

What are the key benefits for my customers?

ADI Global Protection Plans are designed to supplement the covered product’s manufacturer’s warranty – providing additional benefits and extended coverage durations.

How does the Guardsman Protection Plan compare to similar plans from other providers in terms of coverage and cost?

The Guardsman Protection Plan offers industry leading coverages, terms and conditions, and pricing.

Which brands and models are eligible for Protection Plans powered by Guardsman?

All brands and models sold by ADI that have a manufacturer warranty of at least 90 days are eligible for the protection plan.

Are there any exclusions or limitations in the coverage that we should be aware of?

Accidents, intentional damage, loss, and theft are examples of exclusions. Please refer to the terms and conditions under “what is not covered” in the portal for a complete list.

Is there a difference in coverage between residential and commercial displays?

The coverage is identical, but there are separate rates for residential and commercial products.

Pricing Structure

What is the typical margin or profit integrators can expect when reselling these protection plans to their customers?

Integrators will receive approximately 20% margin on the protection plan retail price.

Purchase and Activation

What is the process for purchasing and activating a protection plan for a TV/display sold through ADI?

After selling the plan to the customer, the integrator is responsible for registering the product and paying for the protection plan on the Guardsman portal.

Can the protection plans be customized to fit different types of displays or protection validity periods?

Residential and commercial plans are available for two- or three-year terms, based on the price of the product.

Customer Communication

How will my customers be informed about their protection plan details and coverage once they purchase it?

Guardsman will send the customer an email with a link advising them how to view the plan and file a claim.

What documentation or information do we need to provide to our customers when they purchase a protection plan?

After registering the product, Guardsman will send the customer an email that includes a link on how to view their plan and how to file a claim. The integrator does not need to provide any documentation to the customer.

Is there a minimum or maximum term length for the protection plans that can be offered to customers?

All plans are only available in two- or three-year terms.

Management and Claims

How do I track and manage the protection plans that I've sold to my customers?

All protection plan sales history is available on the Guardsman portal located at https://www.adiglobal.guardsman.surebright.com/.

How long does it typically take for a claim to be processed and resolved?

Guardsman's goal is to complete the repair/replacement within seven business days. Potential reasons for delays could include: parts on back order, customer availability, integrator availability for service and customers living in remote areas.

What steps should we take if a customer encounters issues with their protection plan or claim process?

The integrator can contact Guardsman at 800.253.3957 with any questions or concerns regarding the protection plan or claims process.

Transfer and Renewal

Can customers transfer their protection plans if they sell or give away their display?

The protection plan is non-transferable.

How does Guardsman handle protection plan renewals or extensions after the initial coverage period?

The plan is not renewable.

Legal and Returns

How does Guardsman handle returns or cancellations of the protection plans if a customer changes their mind?

The protection plan can be cancelled at any time by the integrator by going to the Guardsman portal, selecting the customer and selecting the cancel/refund button. The plan refund will be prorated based on the amount of time the plan was used.

Are there any specific legal or regulatory requirements we need to be aware of when selling these plans?

Please refer to the terms and conditions in the portal for any applicable state regulations.

Activate Display or TV
Coverage for Your Customer

Offer an extended warranty for their peace of mind