Website FAQs
Account Management
If you are already an ADI customer, employees at your company who
need an online account with ADI should fill out the Online
Account Registration form. If you are not an ADI customer yet, you will need to fill
out the New Customer form.
After creating an online account, your employees will have access to a variety of online account benefits.
After creating an online account, your employees will have access to a variety of online account benefits.
To manage your business in a sub-account, you must change your default
location under "My Account." This option is available in
every one of your account management screens.
On the sign-in page for My
Account, click on “Forgot your user name or password?” under the
Sign In button, and continue through the process for recovering your user name or password.
Not all ADI accounts will have access to every functionality or capability on
the website. Requests to change your level of access must come from the business owner,
company administrator, or the person who first registered to become a customer with ADI.
Orders
Our reorder function is a quick and easy way for you to locate and reorder
recently purchased products on your account. You can find this by going into "My
Account" and clicking ‘Recently Purchased’ under ‘Ordering
Tools.’
You will receive an order confirmation email as soon as you place an order on
the website. Most in-stock products leave our facilities within one day; special order items
will have to be shipped from vendor facilities and may take longer to ship. We will send you
another email with tracking information once your order has shipped.
In addition to receiving order and shipping notifications by email, you can
check tracking for your orders within My Account. Go to Order History and click on an order
number. If the order has shipped, you will see the Tracking Number button at the bottom of
the page.
Making Payments
Sign into your ADI account on the Digital Store. Select your open invoices
and add any credits available to process your payment. Then go to "Payment Recap"
and select the payment method of your choice.
If you don't have a bank account on file or if you wish to add a new bank account, see this video, "How to Make Online Payments on Invoices," for detailed instructions.
Please contact your credit representative if you need assistance or if there are any discrepancies in what you have been charged.
If you don't have a bank account on file or if you wish to add a new bank account, see this video, "How to Make Online Payments on Invoices," for detailed instructions.
Please contact your credit representative if you need assistance or if there are any discrepancies in what you have been charged.
Finding Products
Customers can see what’s in stock at their local store by navigating
to the sidebar and filtering what's “In Stock” and “In My
Store” under “Availability”.
We continuously work to make searching for products on our site as simple and
easy as possible. See our Search Best
Practices page to get tips on how to best find the products you need.
Additional Help
We offer a number of website support options. For logged-in customers, you
can chat with one of our agents, Monday through Friday between 8 a.m. and 7 p.m. ET. In
addition, all customers can contact our phone support teams. For Website Support, call 1.877.228.6739. For Systems Design, call 1.800.234.7971.
Our chat agents can resolve general inquiries, account management issues and
questions about order tracking. Other questions, including those related to credit, change
of address, ordering and detailed product information, may be directed to the appropriate
team within ADI or to your local ADI store.

Website How-to Videos
Learn how to use the Digital Store to manage your account, place orders and more.
Online Account Benefits
For more than 25 years, ADI has been the leading security and low-voltage distributor professionals rely on.