Help Center
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Account Management
How do I register additional employees for an online account?
If you are already an ADI customer, employees at your company who need an online account with ADI should fill out the Online Account Registration form. Or, if you have permissions to add a new user, you can find a link in the account dashboard page or click here to request access for new users. If you are not an ADI customer yet, you will need to fill out the New Customer form.
After creating an online account, your employees will have access to a variety of online account benefits.
How do I switch between my main account and sub-accounts?
To manage your business in a sub-account, you must change your default location under " My Account." This option is available in every one of your account management screens.
I forgot my username or password.
If you forget your username or password, reset your account credentials to regain access.
What are the different levels of online access?
You can set up your online account so that multiple users have different levels of access. For example, the person who opens the account will have access to all features of the account, including pricing, inventory, invoices and more. For example, your accounting lead can be set up with an account that gives them access to billing, while your purchasing agent can have access to pricing and inventory.
How can I change my level of access online?
Not all ADI accounts will have access to every functionality or capability on the website. Requests to change your level of access must come from the business owner, company administrator, or the person who first registered to become a customer with ADI. Call Website Support at 1.877.228.6739 or your local store to request this change.
How do I change my account information, such as email address and other contact information?
To change your account information, reach out to your credit representative. You can find the name of your credit rep on your invoices, on the invoices page of the website, or via web support.
Making Payments
How do I make an online payment?
Sign into your ADI account on the website. Select your open invoices and add any credits available to process your payment. Then go to "Payment Recap" and select the payment method of your choice.
If you don't have a bank account on file or if you wish to add a new bank account, see this video for detailed instructions.
Please contact your credit representative if you need assistance or if there are any discrepancies in what you have been charged.
Request A Quote
How can I request a quote at ADI?
There are several ways to request a quote at ADI, either from your cart, from a shopping list, or from a list of products. You’ll receive an email when your quote is ready, within one to two business days, which will allow you to easily convert your quote into an order. Learn more here.
Additional Help
What if I need additional assistance?
We offer a number of website support options. For logged-in customers, you can chat with one of our agents, Monday through Friday between 8 a.m. and 7 p.m. ET. In addition, all customers can contact our phone support teams. For Website Support, call 1.877.228.6739. For Systems Design, call 1.800.234.7971.
What type of inquiries can your customer service agents handle?
Our chat agents can resolve general inquiries, account management issues and questions about order tracking. Other questions, including those related to credit, change of address, ordering and detailed product information, may be directed to the appropriate team within ADI or to your local ADI store.