Providing maximum up time for our customers is our primary mission at Sony Professional Services. With Regional Service Centers (RSCs) located on each coast of the US, multiple satellite Field Stocking Locations (FSL), and unmatched technical experience, Sony has the resources to provide service centered on your needs. Our factory-trained team of engineers and technical specialists offers superb service both in our RSCs and on-site at customers' facilities. In addition to repair and maintenance services, Sony offers our customers 24 Hour SystemWatch Remote Systems Support, Technical Telephone Support, Software Support, and genuine Sony Repair Parts.