Trouble accessing ADI Pro Rewards?

You may be unable to activate your rewards account if your account is ineligible to participate, a different team member has already been pre-assigned as the designated rewards program owner, or if your ADI online username doesn't match the email currently assigned to the rewards program.

To participate, customers must maintain an active ADI online account and be in good standing by adhering to payment terms. Additionally, special pricing or payment arrangements, as well as other factors determined by ADI, may disqualify accounts from participating.

The ADI Pro Rewards loyalty program is designed only for the owner/operator or the primary purchasing decision-maker of each company, as only one individual per ADI account is permitted to be assigned for receiving rewards. By participating, you must certify that you are the sole individual responsible for managing and redeeming rewards for your company under the ADI Pro Rewards loyalty program.

For questions about your eligibility or to verify if someone from your team was already pre-assigned as the rewards owner, please contact our online support team here to learn more or request username changes. If ineligible, you may be referred to your sales representative or branch team for further details.

Yes, if your account is eligible to join the program, you can request a change by using the form or contact information in the rewards section of your ADI web account, subject to approval.