COVID Response
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    ADI is committed to keeping our customers and team members safe while continuing to provide the products and services our customers need to conduct business. Here are the ways we are making it easier and safer to shop with ADI during this time.

     

    Modified Branch Hours


    We have modified branch hours and services for some locations to ensure safety. View the latest updates to branch hours.

     

    Online Ordering


    To support recommendations for social distancing, we encourage you to order online at your convenience. Our website is always open. With your online account, you can also track orders; see order, invoice and statement history; reorder past shipments and more.

     

    Free Ground Shipping


    Get what you need without leaving your home or workplace. To minimize your need to visit a local branch, ADI is offering free ground shipping on online orders over $500 and $10 flat rate shipping on online orders under $500. This limited-time offer applies to UPS ground shipping only. No promo code needed. Our distribution centers are working as normally; there are currently no interruptions of shipments leaving our warehouses.

     

    Convenient Branch Pickup


    Curbside Pickup
    We are now offering Curbside Pickup, a new temporary service to accommodate customers who want to minimize their interactions with others. Just order online for branch pickup, then call your branch upon arrival and one of our team members will bring your order to your vehicle.

    After-Hours Pickup
    Pick Up Anytime, our 24/7 self-service option, allows you to pick up your order from a secure locker outside of the retail store. Choose Pick Up in Branch, then Pick Up Anytime at an ADI Locker, at checkout.

    Branch Pickup During Store Hours
    Regular branch pickup lets you order from home and schedule your pickup. Just order online and choose Pick Up in Branch at checkout, then your branch and pickup date.

     

    Flash Sales and Special Deals


    We are working closely with manufacturers to ensure we can provide you with exclusive sales and promotions on products across all categories during this time. Sign up for our emails to access these deals.

     

    Website How-to Videos


    New to the website? We have added new video tutorials explaining how to use the Digital Branch to make it easier for you to find what you need. Learn how to navigate the website, place online orders and more.

     

    Services and Customer Support


    Our services teams — IP Programming, Project Registration and Systems Design — are operating as usual or remotely and continue to be available to assist you on existing and future project needs. You can also contact us at any time for customer service and additional support.

     

    Paperless Billing Option


    With paperless invoices, you can keep track of your ADI purchases from anywhere. Stay home, and get your invoices sent to you electronically for more manageable accounting, less clutter and greater convenience.

     

    Rescheduling Expo and Events


    We have postponed Expos and branch events for the time being and are in the process of reviewing our event schedules. Please check the Expo and Branch Events pages at a later date for new dates.

     

    Keeping You Updated


    We have provided a detailed update on our global site explaining the efforts ADI has taken in response to COVID-19. We will continue to provide updates as well as country-specific changes as we monitor the situation.

     

    Thank you for your continued support of ADI. We are working hard to ensure the impact of COVID-19 to our customers is minimal.